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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Nazzarena Franco (CEO DHL Express Italy) and Riccardo Bergerone (Managing Director Customer Service DHL Express Italy) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Nazzarena Franco and Riccardo Bergerone would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Nazzarena Franco or Riccardo Bergerone and let them know what you think. Please include your telephone number if you would like us to call you back!

Nazzarena Franco
CEO DHL Express Italy

“We know that through your shipment we carry a story, directly connected to the excellence of our service. Thank you for supporting us to make it even better.”


Riccardo Bergerone
Managing Director Customer Service DHL Express Italy

“The true measure of customer service excellence is how we react when things go wrong.”

Nazzarena Franco and Riccardo Bergerone will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 business day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.